Privacy Policy
Scope
This Privacy Policy is intended to inform users of this website, in accordance with the GDPR and the German Telemedia Act, about the nature, scope and purpose of the collection and use of personal data by the website operator, WellPack AG.
The website operator takes your data protection very seriously and treats your personal data confidentially and in accordance with statutory provisions.
Please bear in mind that data transmission over the internet may, in principle, be subject to security vulnerabilities. It is not possible to provide complete protection against unauthorised access.
Access data
The website operator or hosting provider collects data on visits to the site and stores this as ‘server log files’. The following data is logged:
- Website visited
- Time of access
- Amount of data transmitted in bytes
- Source/link from which you accessed the site
- Browser used
- Operating system used
- IP address used
The data collected is used solely for statistical analysis and to improve the website. However, the website operator reserves the right to review the server log files retrospectively should there be concrete evidence of unlawful use.
Cookies
This website uses cookies. These are small text files that are stored on your device. Your browser accesses these files. The use of cookies improves the user-friendliness and security of this website. Most browsers offer the option to disable cookies. Please note: We cannot guarantee that you will be able to access all the features of this website without restrictions if you disable cookies.
Handling of personal data
The website operator collects, uses and discloses your personal data only where permitted by law or where you have consented to the collection of such data. Personal data refers to any information that serves to identify you and can be traced back to you – for example, your name, email address and telephone number.
User account
In order to place orders via this service, every customer must set up a password-protected customer account. This contains an overview of orders placed and active order processes. If you, as a customer, leave the online shop, you will be automatically logged out.
The operator accepts no liability for password misuse, unless this was caused by the operator itself.
Order Process
All data entered by customers during the order process is stored. This includes:
- Surname, first name
- Address
- Payment details
- Email address
Data that is strictly necessary for delivery or order processing is passed on to third-party service providers. Once the retention of your data is no longer necessary or required by law, it will be deleted.
Credit check
To ensure your security and that of the operator, the operator reserves the right to carry out a credit check before concluding a contract. In addition to reviewing past transactions with the operator and any changes to your personal details, the operator also engages third-party service providers.
Your personal data (name, address, date of birth) will be sent to the Swiss Association, Creditreform (Co-operative), Teufenerstrasse 36, 9000 St. Gallen, as part of the credit check.
Handling of contact details
If you contact the website operator via the contact options provided, your details will be stored so that they can be accessed for the purpose of processing and responding to your enquiry. This data will not be passed on to third parties without your consent.
Handling of comments and posts
If you post a comment or contribution on this website, your IP address will be stored. This is for the website operator’s security: should your text breach the law, the operator wishes to be able to trace your identity.
Newsletter subscription
The website operator offers a newsletter to keep you informed about the latest news and offers. If you wish to subscribe to the newsletter, you must provide a valid email address.
User rights: access, rectification and erasure
As a user, you are entitled, upon request, to receive information free of charge regarding which personal data has been stored about you. Provided your request does not conflict with a legal obligation to retain data (e.g. data retention), you have the right to have incorrect data rectified and to have your personal data restricted or erased.
